Every Shopify shop using Fit Quiz and with an active subscription has access to our Shopify Performance dashboard.
Shops, that subscribed to the Starter plan, can view all essential user engagement metrics and funnels, from a page view to an "add-to-cart". For our Pro and Premium plans or as an optional add-on, we also provide additional metrics, displaying the full impact of the Fit Quiz on sales and returns. These metrics include Purchases, Sales conversion, and Returns.
Customer segmentation
All the metrics display figures for four segments of shoppers based on their interactions with Fit Quiz:
With Fit Quiz – shoppers that interacted with Fit Quiz and followed its recommendations (e.g. purchased the recommended size without changes)
Without Fit Quiz – shoppers who purchased without interacting with Fit Quiz
Different Size – this refers to instances where Fit Quiz was used, but a shopper chose a size different from the recommendation
Non-supported and Non-integrated Products – this includes accessories, items without sizing options, products where Fit Quiz lacks necessary information and products that don't have Fit Quiz integrated
You can click on a segment label in a chart's legend to show or hide related metrics.
Metrics
Purchases – the total number of purchases (tracked using order statuses on Shopify).
Sales conversion – calculated from a page view to an actual purchase.
Gross Sales – the breakdown of the generated revenue / Gross Merchandise Value based on our and Shopify's tracking. All the numbers are shown in your main currency (set in Shopify).
Top-categories and products, where Fit Quiz is used the most.
Returns – this metric may require additional integration if you're not fully tracking returns/exchanges on Shopify.
ROI – this metric shows the overall impact Fit Quiz has on your store's sales and returns. Learn more about how the ROI metric is calculated here.
If you’re using a third-party return management tool, please inform us so we can assist with setting up return tracking. We already have integrations with popular return systems, such as Loop Returns, Happy Returns, ReturnLogic, Return Magic, and SWAP Commerce, among others.
Enabling the metrics
Sales and return metrics are available through optional analytics add-ons, charged separately from your base subscription and following the same monthly or annual billing cycle. Contact our team to discuss the options for your shop.
After you purchase the relevant add-on, our data team enables the included metrics once Fit Quiz is live on your website and the necessary tracking is working correctly. Purchasing an add-on does not make its metrics appear immediately.
These metrics currently require activation by our data team and cannot be enabled directly from the Performance dashboard.
Depending on your tracking setup:
All purchased metrics are visible: The necessary tracking is working correctly, and our team has enabled the metrics on your dashboard. We’ll notify you by email.
Some purchased metrics are visible: Some tracking, such as return tracking, may be missing or incomplete. Available metrics will appear on your dashboard, while the remaining purchased metrics will be shared in monthly PDF reports where data is available. Our team can help you complete the integration.
None of the purchased metrics are visible: Our team may still be checking your tracking or preparing dashboard access. Where data is available, we’ll share your purchased metrics in monthly PDF reports until they’re enabled.
If you haven’t purchased an analytics add-on, you’ll continue to have access to the engagement metrics included in your base subscription.
Troubleshooting
If you spot any issues or discrepancies with the metrics or have further questions, please reach out to our Support team.